---
title: If characters are garbled after extracting received files
description: Solutions for resolving text encoding issues after file extraction.
---

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# If characters are garbled after extracting received files

At Kozutumi, we ask you to download files as Unicode-ZIP to prevent garbled characters when downloading from Mac and Windows. However, we have confirmed that if you are using an older type of ZIP decompression software that does not support Unicode-ZIP, garbled characters may appear.

The standard ZIP function of each OS already supports Unicode-ZIP, so please use it.

 

#### If you are using Windows OS

Official Microsoft information suggests the following method to resolve the garbled characters issue:

Follow the instructions to unzip the file.

[Compress and extract files (Go to the official Microsoft website)](https://support.microsoft.com/ja-jp/windows/%E3%83%95%E3%82%A1%E3%82%A4%E3%83%AB%E3%82%92%E5%9C%A7%E7%B8%AE%E3%81%8A%E3%82%88%E3%81%B3%E5%B1%95%E9%96%8B%E3%81%99%E3%82%8B-8d28fa72-f2f9-712f-67df-f80cf89fd4e5)

 

#### If you are using MacOS

Official information from Apple provides the following method for unzipping zip files on MacOS.

Follow the instructions to unzip the file.

[Compress/unzip files and folders on a Mac (Link to Apple's official website)](https://support.apple.com/ja-jp/guide/mac-help/mchlp2528/mac)

 

#### If not resolved

When extracting with Lhaplus, garbled characters may appear . Extracting with Lhaplus is not recommended, so please extract using the standard extraction tool installed on Windows or Mac.

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